OUR PURPOSE Our overall aim is to prevent homelessness in Chelmsford and its environs within Essex by providing support to low-income households to maintain tenancies and find accommodation to enable their wellbeing. OUR VISION We have a vision of a country free from homelessness, where everyone can find accommodation and maintain tenancies to enable their wellbeing. OUR MISSION To provide tenancy sustainment to low-income households and supported housing accommodation to single homeless adults. Our AIMS Homelessness Prevention: To negotiate payment arrangements that are realistic. To support service-users to claim Welfare Benefits and when necessary have existing claims reassessed. Should negotiations with landlords fail, to support service-users throughout the court processes. To support service-users to find temporary and permanent accommodations and assist them to rebuild their lives again. To liaise with councils, charities, churches and other national and local bodies/groups to support individuals and families. To work in collaboration with other service providers to implement and run tenancy sustainment programmes to prevent loss of tenancies. Supported Accommodation: To provide supported housing accommodation to single homeless adults who are willing to engage in a tailored support plan with the aim of moving on to independent living within a period of 24 months or less. Financial Inclusion: To signpost to Financial Inclusion services where service-users can be supported to become financially independent by maximising their household incomes through financial accesses and debt management plans. Employment, Training and Education: To work in collaboration with other service providers and the DWP to enrol our service-users on academic and training courses, apprenticeships and back-to-work programmes. To provide support with CV writing, job searches, interviewing skills training and jobs applications. OUR VALUES Customer Focus: Listen attentively to our customers to deliver a person-centred service tailored to meet their needs. Trustworthy: Work tirelessly to provide a reliable service to our customers, where every promise we make is kept. Respectful: Treat all our customers and employees with dignity and sensitivity regardless of their background. Honesty and Integrity: Be transparent in all our operations and the delivery of our services; being mindful to uphold the reputation of Housing Dilemmas always. Wellbeing: Create a healthy working and engaging environment for employees and customers, and continually promote wellness.