Multi-Value is a European pioneer in Customer Experience Management with over 20 years of advising and offering on-going support to leading companies in Customer Experience Improvement. As you know, products become more and more identical, and leading companies & brands acknowledge that Customer Experience has become the critical differentiator in today’s hypercompetitive, hyperconnected global marketplace. When it comes to improvement programs, there is no one-size-fits-all. Multi-Value operates through its four offices in Europe. Therefore, Multi-Value is in possession of the cultural knowledge needed for successful customer experience improvement. With their international mindset, a personalized program will be set up and the progress will be constantly monitored by their local managers. These Customer Experience Managers are experts on market research, consulting and (staff)training and possess the necessary knowledge, commitment and passion to increase sales through delighted customer experience. Multi-Value has more than 30.000 carefully selected and trained Mystery Shoppers in her database which will guarantee results of high quality. Their online reporting will give you the opportunity to monitor your results, whenever and whereever, in a user friendly way. For more information, you can visit the website: www.multi-value.nl Multi-Value is a member of MSPA & MOA and Satmetrix NPS certified