We are experts in Contact Center Solutions:
• Inbound Services - Voice, Chat, Emails, Social Media
• Outbound Call Services – Telemarketing, Debt collection, Product Promotion
• Call Center Agent Outsourcing
• Call Center Trainings - Omnichannel Master Class (Training for Agents, Training for Managers and Training for Executives)
• Call Center Design and Setup
We are also Experts in Customer Journey Mapping and Customer Experience Management
• CX Strategy Design and Execution
• Service Design and Customer Journey Mapping
• Culture and Change Management
• Customer Research and Insights
We are also experts in Outsourced Sales and Marketing Agents (Lead Generation)
• Sales Outsourcing
• Telemarketing and Selling Via Phone
• Sales Plan
• Contact Database
• Market Research
We also provide Combined ICT and Shared Service Solutions
• Service Desk Services (Phone, Email, and Remote Support)
• On-Site Support
• IT Service/ Infrastructure Application and Registration
• Network Security
• Software and Operating System Installation and Maintenance
• Hardware Installation and Configuration (Switch/Router/Firewall) and Server Set Up Monitoring