Omnichannel International

We are experts in Contact Center Solutions: • Inbound Services - Voice, Chat, Emails, Social Media • Outbound Call Services – Telemarketing, Debt collection, Product Promotion • Call Center Agent Outsourcing • Call Center Trainings - Omnichannel Master Class (Training for Agents, Training for Managers and Training for Executives) • Call Center Design and Setup We are also Experts in Customer Journey Mapping and Customer Experience Management • CX Strategy Design and Execution • Service Design and Customer Journey Mapping • Culture and Change Management • Customer Research and Insights We are also experts in Outsourced Sales and Marketing Agents (Lead Generation) • Sales Outsourcing • Telemarketing and Selling Via Phone • Sales Plan • Contact Database • Market Research We also provide Combined ICT and Shared Service Solutions • Service Desk Services (Phone, Email, and Remote Support) • On-Site Support • IT Service/ Infrastructure Application and Registration • Network Security • Software and Operating System Installation and Maintenance • Hardware Installation and Configuration (Switch/Router/Firewall) and Server Set Up Monitoring