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Lori Merritt
Vice President at Donnelly Communications,
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Work Experience
Vice President
Oct 2014 - Present · 10 years and 2 months
Director Of Client Advocacy
Jul 2013 - Oct 2014 · 1 years and 3 months
Vice President, Client Service
Dec 2007 - Jul 2013 · 5 years and 7 months
Company Details
201-500 Employees
Donnelly Communications, Inc., a leading provider of 24/7/365 contact center solutions, focuses on increasing revenue for clients by exceeding customer expectations and driving brand loyalty. Founded in 1981, Donnelly leverages its expertise to design customized programs to meet the evolving needs of each client. Our CustomerTouch 360 suite of services utilize the latest technology to deliver advanced service solutions for each of the three stages of the customer life cycle: acquisition, conversion, and retention. Expert customer service professionals interact with consumers through multiple channels, including voice, email, web forms, chat, social media and text messaging Donnelly combines innovative technology, client-centered focus, highly-motivated customer-service professionals, and quality-driven processes to enable multi-channel retailers and brand-conscious companies to realize a significant return on investment using its services. To learn more about Donnelly’s service offerings and the reasons why notable companies place their trust and their customers in Donnelly’s capable hands, visit www.donnellycommunications.com or contact us at 800-.870.0017.
Year Founded
1981
Social Media
Linkedin
Industry
Outsourcing and Offshoring Consulting
HQ Location
270 Peachtree Street Suite 2000 Atlanta, Georgia 30305, US
Keywords
Outsourced Customer ServiceOrder ProcessingCustomer Feedback ProgramsCall Center
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