KM
Kimberley Mackinnon
Vice President Workforce Management at Support Services
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Work Experience
Vice President Workforce Management
Jul 2001 - Present · 23 years and 5 months
Company Details
5001-10000 Employees
Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Currently, we are strategically located in 10 countries with 20+ locations and 10,000+ employees. Our mission since day one has been to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide. We provide tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more! We have always been in pursuit of excellence and go to great lengths to recruit, train, and retain top talent. With an impressive and capable workforce, we ensure excellence at every interaction.
Year Founded
1998
Social Media
LinkedinFacebook
Industry
Outsourcing and Offshoring Consulting
HQ Location
300 South 13th Street Waco, TX 76701, US
Keywords
Call Center Technical SupportI/T Infrastructure ServicesTechnology Support ServicesSupport & Repair ServicesTechnology Legacy / End-of-Life Support ServicesSocial Media SupportManaged Support ServicesDispatch ManagementRetail/ etail Customer SupportOmni-Channel BPO
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