The aixvox GmbH is an international consulting and service company, based in Aachen, Germany. We work for our enterprice clients to bridge the gap between new technology and known processes in companies. We as well help clients from outside the German spoken regions into this world class market through our enourmous network. Our focus is the optimization of the customer communication in the areas of Unified Communications, Speech Applications, Marketing, Public Relations and Training. Building up telecommunication infrastructures anew, developing available systems, setting up marketing strategies, carrying out image-supporting press work and coaching employees in communication with your customers shape the portfolio of the company. In addition, we publish many professional articles and market surveys in the area of speech automation. We publish the book series voice compass, which is the guide book of the voice market. The experienced team offers long-standing knowledge in the computer telephony and detailed knowledge in Customer Relationship Management (CRM) as well as Public Relations and Marketing. One of our strengths is to recognise individual and specific customer wishes and to be able to recommend the suitable solution.