RouteThis helps ISPs and smart home companies revolutionize support for the connected home. Using a combination of support automation and self-service capabilities, RouteThis empowers support teams to replace lengthy calls and error-prone troubleshooting Q&A with technical support interactions that delight customers and significantly reduce operational costs.
When used by support teams, RouteThis helps to:
- Lower average handle times (AHT);
- Increase first call resolution rates (FCR);
- Reduce no fault found tech visits and product returns;
- Increase Customer Satisfaction (CSAT) and more.