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Adele Diedericks
Head Of Customer Experience at Tforge
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Work Experience
Head Of Customer Experience
Oct 2019 - Present · 5 years and 2 months
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Founder
Sep 2017 - Present · 7 years and 3 months
Operations Manager
Jan 2014 - Present · 10 years and 11 months
Company Details
51-200 Employees
TForge provides performance-enhancing technology exclusively for contact centres. We have over a decade of experience creating contact centre technology in various sectors of this industry. We are undoubtedly an authority in contact centre technology, backed by a deep knowledge of what is required for contact centres to compete effectively in this age of exponential technological advancement. Our confidence in saying that we will add value to your business stems from our collective experience in proudly serving over 300 contact centre clients, with a combined agent count exceeding 30,000 agents. Many of them face the same challenges as you. Furthermore, our Executive Management Team consists of individuals who have owned and managed large contact centres, giving us a unique perspective in understanding the problems and challenges faced by our clients. We are a Tier-1 Telco with diverse interconnects into all the voice networks, providing over 50 million minutes of critical contact centre voice services to our clients. Our Omni-channel Communication Platform is our flagship product, supported by peripheral technologies and services to enhance productivity, key strategic outcomes, customer experience, and agent experience.
Year Founded
2013
Social Media
Linkedin
Industry
Technology, Information and Media
HQ Location
Magwa crescent, Waterfall Drive Midrand, Gauteng 2066, ZA
Keywords
Call Centre BIOmni Channel Reporting and CommunicationsOpen platformIntegrated DialerVICIdialFreshworksFuturistExponential TechnologyAIBig Data
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