Digital Datavoice | Ddv Is Now Waterfield Technologies!

DDV’s team of design, development and implementation professionals understand the challenges faced in today’s highly complex contact center – and they’ve been setting the standard for over 30 years. Seamlessly integrating technology with a beautifully innovative user experience that engages customers, drives business value and aligns your organizations objectives with real-world performance. Leaders in our firm come from backgrounds spanning a variety of industries, and specializing in programming, contact center strategic planning, user interface design, engineering, analytics and quality assurance. Our national sales team is dedicated to helping you identify the next level of contact center effectiveness. DDV’s Managed Services programs provide proactive management of contact center solutions. Our team of experts continue our partnership past the initial deployment, giving organizations the comfort that their solutions are continuously providing business value. Let us augment your teams, and ensure that the solutions that are in place delight your business far beyond their initial rollout. In 2015, DDV acquired Voice Insights, a New York-based user experience strategy and design firm delivering comprehensive multi-channel service solutions. This team has added depth to DDV's strategic planning and multi-channel user experience capabilities by offering advanced assessments and consulting guidance to executive leadership to support their anticipated technology and service investments. DDV's work with leading companies in all verticals has resulted in successful solutions that align directly with business objectives.