It is a challenging time for Communications Service Providers across the globe. Revenues from traditional services such as Voice and SMS are continuing to fall and many of these organisations are struggling to maintain average revenues per user (ARPU). The digital revolution has been the main cause of these challenges where data has now become the new communications commodity but unfortunately charged at commodity prices. To make matters worse, customers are demanding higher and higher throughput rates and data volumes to support an increasing number of connected devices and heavy data usage from video streaming, IP voice applications and high definition photos transferred over social media. Customer retention and profitability are now the two key challenges for Communications Service Providers. From an operational perspective, the strategic imperative is to urgently increase cost efficiency, quality of service and business agility. OS³ Frameworks has been designed to meet these specific challenges by transforming service assurance trouble ticketing and maintenance processes supporting the requirements of Communication Service Providers offering mobile, fixed, satellite, managed and converged services. It has heavily embraced industry standards such as those from the TM Forum and ITU as well as those set out in ITIL; and is continuing to evolve based on the marketplace requirements driven by many of the worlds leading Communication Service Providers.