Yapı Kredi has been sustainably strengthening its market positioning in the sector since its establishment in 1944 through a customer-centric approach and focus on innovation. Yapı Kredi is the 3rd largest private bank in Turkey with total assets worth TL 411 billion as of the end of 2019. Constantly seeking to increase its contribution to the financing of the Turkish economy with its customer-centric approach, Yapı Kredi enlarged the volume of its total cash and non-cash loans by 4% in 2019 to TL 319 billion. Thus, Yapı Kredi maintained its position in 2nd place among private banks in this respect. The Bank serves its customers with its 846 branches covering all regions of Turkey and 16,631 employees. Yapı Kredi delivers its products and services via its advanced Alternative Delivery Channels (ADCs) that comprise 4,330 ATMs, innovative internet banking, leading mobile banking, 3 call centers and approximately 709 thousand POS terminals. 94% of the Bank’s transactions went through non-branch channels as at year-end 2019. Yapı Kredi is a fully integrated financial services group supported by its domestic and international subsidiaries. Yapı Kredi serves its customers through retail banking (comprising of individual banking, Small and Medium Size Enterprises (SME) banking and card payment systems, private banking and wealth management), as well as corporate and commercial banking. The Bank’s operations are supported by domestic subsidiaries in asset management, brokerage, leasing and factoring as well as international banking subsidiaries in the Netherlands, Malta and Azerbaijan. Yapı Kredi has a strong shareholding structure which ensures sustainable and profitable growth. 40.95% of the Bank’s shares are owned by Koç Financial Services, 9.02% of the shares are owned by Koç Holding A.Ş. The total direct and indirect shares of Koç Group amount to 49.99%. 20.00% of Bank’s shares are owned by UniCredit S.P.A. The remaining 30.03% is publicly traded on Borsa Istanbul