Founded in Atlanta, Georgia in 1994 on 3 basic premises: (1) stellar customer service (2) a fiduciary relationship with the customer that had never existed before (3) eliminate closing costs. In order to accomplish these goals, Jon Shibley immersed himself in the intricacies of the mortgage business, re-engineering and mastering a business model unparalleled in today’s market place. After 15 years, 10 billion dollars in closed loans, and a savings to customers of over 200 million dollars in closing costs, those initial goals have been achieved. In the early years, we operated much the same as any other mortgage broker. The No Closing Costs concept was so revolutionary that it took a long time to convince people that that program wasn’t “too good to be true.” People were accustomed to spending thousands of dollars in closing costs, regardless of the fact that their lender was making hundreds of thousands of dollars in interest on a typical home loan. It took years of educating the consumer, gaining trust, and refining our business model until Lenox innovation paid off time and again. The now widely copied No Costs program was combined with Mortgage Management, to form an even more fundamental change in our industry: a strategic, fiduciary relationship between the client and mortgage company. Lenox’s philosophy is to build an elite team of mortgage managers from the most talented individuals throughout various industries, continuously train and update their skill-sets and allow them to expand their operations nationwide.