Flagstaff Medical Center also participates in the Hospital Consumer Assessment of Healthcare Providers and Systems as part of the Hospital Quality Initiative developed by the Centers for Medicare and Medicaid Services and the Agency for Healthcare Research and Quality Flagstaff Medical Center received the Get With The Guidelines - Heart Failure Silver Quality Achievement Award from the American Heart Association PRC compares Flagstaff Medical Center's patient satisfaction scores with hospitals across the nation We then share this information with our patients, visitors, physicians, employees and volunteers