Inova Solutions provides contact center performance management solutions that help improve service levels through the use of actionable, real-time metrics and consolidated reporting. Inova's performance management solutions extend the value of existing reporting systems such as Avaya, Cisco, ININ and Genesys, by providing custom views and calculations and alert messaging when metrics are out of compliance. Large and small contact centers across all industries use our solutions to quickly identify and proactively address ‘in-moment’ performance issues and emerging daily trends before they lead to serious customer service issues or missed objectives in service level.