Lagan was founded in 1994 and was acquired by KANA Software, Inc. in November 2010. KANA Software, Inc. is a global leader in customer service solutions delivered on-premise or in the cloud and used by more than 900 organizations worldwide, including half of the Global 100 and 250 government entities. Please visit the KANA Software company page for more information: http://www.linkedin.com/company/5824?trk=tyah Lagan Enterprise is designed to easily integrate with existing infrastructure and back-office systems, scale to meet fluctuations in service requests and quickly add support for complementary solutions. Workflow and customer relationship management technologies combined with an extensive knowledge base put accurate information at the fingertips of service reps. With Lagan Enterprise, you can track service requests and response times, standardize responses, measure constituent satisfaction and manage performance. Visibility into historical trends provides the information you need to anticipate and budget for changing constituent needs. Lagan Express is a cloud-based solution that supports your service’s channel-shift strategy by enabling the quick and efficient handling of citizen and customer contacts across all contact channels. It can be fully aligned with your customer contact processes and will ensure that all contacts, regardless of source, are handled in a quick and uniform way by utilizing a central knowledge base for consistent service delivery.