DG Associates Specializes In: Services Strategies Strategic Planning Building Customer Loyalty Culture Best Practices Development Voice of the Customer Process Improvement Dennis Gershowitz is the Principal at DG associates and an accomplished senior executive working with companies on business strategy, while helping them transform operations into sustainable best-in-class winners and growing their revenues. Dennis has over 35 years of experience and over 25 years of senior service leadership within Best-In-Class service organizations. As the Principal for DG Associates, Dennis focuses on transforming operations into sustainable Best-in-Class winners. Dennis is an accomplished writer and speaker on Customer Loyalty and Service Management Practices.