NYCSBUS (New York City School Bus Umbrella Services Inc.) is a newly formed not-for-profit corporation that provides school bus transportation services to New York City public and private school students, the majority of whom have Individualized Educational Programs. It operates approximately 800 school bus routes with a staff of approximately 1,800 people from six locations with a budget of $190 million. NYSCBUSs goal is to radically improve student bus transportation by innovating in all areas and by providing unprecedented transparency in bus operations to school districts that outsource this service. We believe that the best way to achieve this goal is to support and empower our employees to care about the families and schools we serve. Customers, schools, families and children, are among our organization's most valuable constituency. Every colleague represents NYCSBUS to our customers and the public. The way we do our jobs presents an image of our entire organization. Customers judge all of us by how they are treated with each colleague contact. Therefore, one of our first business priorities is to assist any customer or potential customer. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention we give to customers.