Ansaback is a UK based 24/7/365 multi-channel contact centre providing expertly managed customer interactions on behalf of our clients. With a team of more than 170 agents and a pool of 350 retained agents, combined with in-house, award-winning software and telephony, we pride ourselves on consistently delivering excellence to our clients. Ansaback has expertise across a wide range of business sectors including Charity, DRTV, Insurance, Telecoms, Retail, eCommerce, Property, Utilities and professional services. Ansaback offers a complete range of professional, cost effective, flexible and scalable call handling solutions and services which includes: • 24/7/365 Inbound/outbound sales including general messaging, virtual reception and customer services • Overflow and out of hours service • Call back services - Queue buster services, IVR call back solutions • Outbound Services – e.g. customer call backs, satisfaction surveys, data cleansing • Outbound data campaigns with full reporting and live statistics • Disaster recovery • 24/7/365 Fault solutions • Telecoms Solutions • White mail fulfilment and response services • Call compliance/quality monitoring • Social media monitoring and maintenance • E-mail handling – Managing customer service / order e-mail enquiries (detailed below) • Complaint handling • Web chat