TH Airport Consulting offers service excellence for planning and optimization of airports with a focus on Passenger Experience, Terminal Planning, Airport Processes & Security as well as the Management of Complex Airport Projects. We are proud to be part of the fascinating aviation industry, supplying airports with creative ideas and profound knowledge for their daily and long-term airport business. It is our ambition to always provide best solutions and to build trustworthy relationships with our clients. We combine abundant practical experience in operation, planning, construction and start-up of airport terminals with scientific approaches for analysis and optimization of processes. Important objectives and strengths of our consulting service are to enhance Passenger Experience as well as operational efficiency at airports. Understanding the uniqueness of each airport and listening to your specific needs and requirements enables us to provide the best solutions for your airport. As ACI World Business Partners we add value to the airport industry through active involvement in committees and taskforces. Through this membership, we have developed an excellent network in the airport industry and stay always on top of the latest trends and developments. TH Airport Consulting significantly contributed to the ACI EUROPE "Guidelines for Passenger Services at European Airports" which provide a methodology to enhance the Passenger Experience in a comprehensive and systematic way. Since its first release in 2014 we have been involved in the further development and update of the Guidelines. For this engagement we have received the prestigious “ACI EUROPE World Business Partner Award” in 2015. Torsten Hentschel, Managing Director of TH Airport Consulting, has been the rapporteur (spokesman) of the ACI "Taskforce on the Passenger Experience”.