Arial International, founded by Astrid Rial in 1992, is a global, multicultural, multilingual firm that delivers “Business Spanish” products and services to the U.S. Hispanic market and Latin America. 1. The U.S. Hispanic Market. Via language proficiency assessments, translations, localization, bilingual training and e-learning, the firm evaluates and improves Spanish and English verbal and written business communication skills of contact center and face-to-face representatives. Arial International is the innovative leader in the design and delivery of “Business Spanish” services to companies who target and retain Hispanic customers in the U.S. 2. Training. Improves the customer experience and collection recoveries with agent, supervisor and management training in English and Spanish. More than 35,000 professionals in 30 countries on six continents have participated in the firm's off-the-shelf and customized training programs. The training team designs, develops and delivers instructor-led (ILT) seminars, train the trainer (T3) courses, e-learning programs and webinars. 3. Customer Life Cycle Management. Consulting and training competencies include operations management in financial services, insurance, healthcare and multichannel contact centers where accuracy, compliance, customer satisfaction and collection recoveries are key ingredients for clients' success. CONTACT US 1.877.866.1578 info@arialinternational.com