Zinc was founded in 2013 and acquired by ServiceMax in 2019. In 2023, ServiceMax was acquired by PTC. Zinc technology connects technicians in real time with the people and information needed to confidently get the job done quickly and correctly, allowing organizations to reduce mean time to repair, boost customer satisfaction and improve employee engagement. Zinc’s Remote Service capabilities provide the intelligence needed for headquarters to effectively support field technicians. Zinc makes it easy to communicate information to the entire company, facilitate connections and sharing among field engineers and maintenance workers, and delivers immediate visibility for management into what’s happening on the front lines.