Northwestern Community Services Board offers an array of outpatient, case management, day support, residential and emergency programs that are designed to enhance the quality of life for both children and adults affected by emotional/behavioral disorders, mental illness, substance use, and intellectual disabilities and developmental disabilities (ID/DD). Northwestern specializes in rehabilitative and family support services for individuals with such long-term challenges as schizophrenia, bipolar disorder, major depression, addiction, and those with significant impairments from ID/DD. NWCSB also provides 24-hour emergency evaluation, short-term treatment and hospital referral to individuals having mental health, emotional, substance use, or behavioral crises that pose a safety risk to themselves or others. After regular office hours when centers are closed, access to our professional emergency staff is available through Concern Hotline. NWCSB is a public provider with a staff of over 150 caring professionals. While some public funds support these programs, fees make up the largest portion of the budget and charges are based upon the individual or family’s available resources and ability to pay.