junokai is a consulting company which supports clients in all customer service areas. junokai’s mission is to advise companies in all customer service areas. This is the case whether we consult on customer management, customer service or customer service center issues. Furthermore, we also do consulting work for call center contractors and both sides if there is a collaboration between clients and contractors. We concentrate on service quality, as it is perceived by customers, because the customer decides whether service is good or bad.