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Susanne Lundmark
Relationship Director & Co-Founder at Savvy Design Collaborative
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Work Experience
Relationship Director & Co-Founder
2018 - Present · 7 years
2013 - 2018 · 5 years
Team Lead Customer Experience Strategy & Sales
2016 - 2018 · 2 years
Customer Experience Strategist & Key Account Manager
2013 - 2018 · 5 years
Company Details
Savvy Design Collaborative hjälper organisationer att skapa positiva och betydande förändring i samhället och i människors vardag. Vi hjälper organisationer att förbättra existerande erbjudande, tjänster, processer och arbetssätt; eller att skapa helt nya. Vi drivs av att sprida vår kunskap och därför ingår en kunskapsdelning i vartenda uppdrag vi gör. Genom empati och etnografi förstår vi människans behov, beteenden, drivkrafter och förväntningar. I den förståelsen bygger vi en plattform för nytänkande, det ovanliga och det innovativa. Vi tar fram lösningar som skapar värde för människa, organisation och samhället i stort. Vi hela tiden arbetar för att förankrar ett designfokuserat arbetssätt hos våra uppdragsgivare så att de själva kan driva ett kundcentrerat arbete. English: We help organizations achieve significant positive change that leads to greater results and more satisfied customers. We work with clients to optimize existing services, products, processes and offerings or we help them innovate to create entirely new ones. Getting close and staying close to your customer in today’s fast moving and digitized world can mean the difference between success and failure, between relevant and trivial. Savvy Design Collaborative uses its people-driven design approach to gain deep understanding into the needs and expectations of people so we can help organizations create new services, products and business models. We call that People Savvy. Then we help organizations get savvy. We train, coach and catalyze employees, managers and leaders to use our people-driven design approach to create new ways of working that are collaborative and innovative. We help craft internal design-driven cultures that enable sustainable development. We call that Business Savvy.
Year Founded
2018
Social Media
Linkedin
Industry
Design Services
HQ Location
Gävlegatan 12a Stockholm, 113 30, SE
Keywords
Service DesignCustomer Experience DesignPeople-Driven Digital TransformationCustomer InsightsJourney MappingService BlueprintsDesign Workshops and TrainingFacilitationLeadership Design TrainingIntrapreneurship Programs
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