icomplete CRM is a UK-based innovative online cloud computing Software-As-A-Service (SAAS) with a global presence. Targeting small business and teams from 10+ users. What Makes it Different to other CRM systems? • Its key strength lies in customisation; where it can take the existing icomplete CRM platform and adapt it to fit the needs and requirements of any small business at a fraction of the cost of traditional software solutions through its in-house Development team. • It offers a ‘complete’ solution that encompasses all the crucial business services enabling a small business to move away from multiple systems to one simple joined up platform. The built-in functionality as opposed to 3rd party plug-in services enables information to be sourced and analysed more meaningfully and the process is seamless. This all-in-one system cuts costs and makes business work flow processes efficient and more streamlined. • Integrated VoIP Telephony offering powerful call centre features to small business owners. The overall system has been designed with an intuitive and visual interface to improve navigation and usability experience to make it scalable with easy subscriber up take and minimal training. It is fast and simple to use without compromising on quality features and functionality. The service combines business applications: • Contact Management CRM, (including calendaring, sales pipeline, work flow automation, order tracking and task management) • Built-in Marketing (email, SMS and Direct Mail) • Social CRM (integrated Facebook and Twitter) • Telecommunications (integrated calls using VoIP, click2call and call recording) • Call answering (IVR and Virtual PA services). • E-form creation and Web Design Implementation