SR
Stefan Rusoiu
Operations Manager at Cgs Romania
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Work Experience
Operations Manager
Mar 2024 - Present · 9 months
CGS (Computer Generated Solutions)
Service Delivery Project Manager
Jan 2019 - Feb 2024 · 5 years and 1 months
Senior Team Lead
Sep 2018 - Dec 2018 · 3 months
Company Details
1001-5000 Employees
CGS (Computer Generated Solutions) is one of the top outsourcing service providers active on the Romanian market since 2002. CGS România deploys its activity in seven different operation centers: in Bucharest, Brașov, Sibiu, Târgu Jiu, Galati, Miercurea Ciuc and Constanta with the help of over 4,000 employees, CGS is currently one of the largest support center-type company in Romania. On a daily basis, our employees interact with customers from Romania, Germany, UK, Spain, Italy, France and other European countries, as well as the US or Canada. The customers of CGS Romania are world-renowned companies, European-level companies or large companies in Romania, many of them ranking in the Forbes Top 500. Client-companies included in the CGS portfolio are active in various business areas, among which IT, telecom, banking or retail. The services provided by CGS Romania focus on customer service, customer care, technical support, client relations, telesales, telemarketing and so forth. We have highly experienced industry teams that can assist with technology strategy, technology investment and alignment, business process optimization, customer and partner acquisition, innovation, and global development models. We provide all these services in 18 languages. CGS Romania is a distinctive brand of the Computer Generated Solutions family which is an American company founded in New York in 1984, active in North America, Europe, Asia and Latin America, with 20 operation centers worldwide. CGS Romania is present on the Romanian market since 2002. CGS is a business applications, enterprise learning and outsourcing services company that supports clients’ most fundamental business activities. Founded in 1984 and headquartered in New York City, CGS employs more than 8,200 professionals across North America, Latin America, Europe and Asia. For more information, please visit www.cgsinc.com and follow us on Twitter at @cgsinc and https://www.facebook.com/CGSRomania/.
Year Founded
2002
Social Media
Linkedin
Industry
Outsourcing and Offshoring Consulting
HQ Location
319G Splaiul Independentei, 5th Floor Bucharest, Bucharest 060044, RO
Keywords
Customer AcquisitionCustomer CareCustomer Retention & RecoveryConsumer Help DeskEnterprise IT SupportBPOand Channel Development
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