SC
Sofian Charbaux
Senior Product Designer at Diabolocom
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Work Experience
Senior Product Designer
Jul 2024 - Present · 6 months
Freelance Product Designer
Jan 2012 - Jun 2024 · 12 years and 5 months
Ux Engineer
Feb 2020 - Jul 2023 · 3 years and 5 months
Company Details
51-200 Employees
Founded in 2005, Diabolocom is the leading European provider of SaaS contact center solutions. In the last 4 years, Diabolocom has experienced double-digit growth each year. Diabolocom helps to streamline millions of customer journeys for companies of all sizes, in more than 60 countries. Our solution is recognized on the market for its ability to integrate seamlessly with IT systems, including major CRM software, thanks to its open architecture and web services. Diabolocom accompanies both Customer Service and Sales teams, providing a strategic tool for them to manage interactions with their customers and prospects across all channels (voice, email, SMS, ...), and to increase their own KPIs (NPS, leads conversion, revenue…). Customer success stories: Carrefour, Essilor, Leboncoin, ManoMano, Meilleurtaux, SeLoger, Brink's, Mitsubishi Electric, Bouygues Immobilier, MeilleursAgents, La Poste...
Year Founded
2005
Social Media
LinkedinTwitter
Industry
Software Development, Information technology support and maintenance services (help desks), Information technology (IT) and Internet, IT, Internet, R&D, Network support services (help desks), Computer systems support services (help desks)
HQ Location
Paris, FR
Keywords
Call Center SoftwareOutbound Call Center SoftwareIVR (Interactive Voice Response)ACD (Automatic Call Distribution)Web Call BackContact Center SoftwareVirtual Phone NumbersSMS MessagingPCI DSS ComplianceContact Center as a Service
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