The Consumer Council for Northern Ireland promotes and safeguards the interests of consumers, and campaigns for the best possible standards of service and consumer protection. Set up by Government in 1985 and funded by the Department of Enterprise, Trade and Investment, our job is to speak up for consumers and give them a voice. We have a statutory remit to represent the interests of consumers, with specific functions in relation to energy, water, transport, postal services, and food. In representing consumers we handle their complaints and enquiries, carry out research, and educate and inform them regarding their rights and responsibilities. We ensure policy makers hear the voice of consumers and take it into account when making decisions that affect us all. You can contact us via: Twitter - @ConsumerCouncil Facebook - Consumer Council Northern Ireland Email - info@consumercouncil.org.uk Phone - 028 9025 1600 Free phone complaints line - 0800 121 6022