Established in 1991, Shaw Hotels and Consultancy Services Pvt. Ltd. is one of India’s oldest and most distinguished Mystery Shopping establishments. Customer fulfilment being our principal focus, we specialize and excel in mystery shopping initiatives across the F&B, hospitality and retail industries which span not only across the country but also in the Middle East, Singapore and Australia. As pioneers of the trade, we have not only set a benchmark for the industry but have concurrently revolutionized the field of mystery shopping by providing complementary services like training and development, manpower rationalization and implementation of customer experience blueprints and SOP manuals which strengthen the core of the businesses with whom we work.