Outsourcing can save you a lot of money - but at what cost?  Overseas agents will always be unpredictable and error prone, especially when things get complicated. Training them is a pain in the neck, and the language barrier only exacerbates your frustration. At some point it's just not worth it anymore! That's where we come in. Our Process Development Team works with you to comprehensively review, design, and document your business processes to practically eliminate human error and ensure the end result will be that perfect every time.  Our dedicated Local Account Managers means zero language barriers and communication frustrations for you, and eliminates all your training headaches.   Why Use iLucent? Local Account Managers - Outsourcing with iLucent means zero language barriers and communication frustrations, and eliminates training headaches. Business Process Management - Have your processes steamlined and expertly managed, providing you the clarity and efficiency you need to grow your business Lowered Costs -  Save 50% or more on costs and overhead of employing and managing your own staff. Fewer Errors - Since the process is clearly documented and defined, there’s much less room for human error. Higher Productivity - With the tasks organized properly around the organization, your company will end up being more productive, as less time is spent on organizational issues ‘Seats’, not ‘Agents’ - We don’t give you staff. We get your work done for you.