SA
Silvia Acosta
Call Center Director at Bilateral
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Work Experience
Call Center Director
Jul 2007 - Present · 17 years and 5 months
hospital universitario metropolitano
Gerente General
Feb 1993 - May 1998 · 5 years and 3 months
universidad metropolitana
Dpto De Recursos Humanos
Feb 1985 - Feb 1993 · 8 years
Company Details
501-1000 Employees
BILATERAL is a success story built on a foundation of hard work, a sense of community and the belief that success lies in making every contact memorable. We’re not just a company - we’re a family that helps each other grow and thrive. We strive to be the voice behind the companies we serve, and we work hard to keep their trust. We began with a small contact center in 2003 and have grown to become one of the top bilingual contact center operators in Colombia. Today, we operate multiple centers serving some of the largest brands in the US and Colombia with escalation capacity. As we’ve grown our Contact Center services, we’ve expanded from our roots in Customer Service Support to Sales, Technical Support and a host of Back-Office support projects. We’ve also taken on some unique specialties including an entire practice built around number portability support, English Tutoring and Market Research.
Year Founded
2003
Social Media
Linkedin
Industry
Telecommunications, Transmitting tower (telecommunication) construction, Building industry, Construction, Telecommunication installation contractors
HQ Location
Calle 47 # 44 - 58 Barranquilla, Atlántico, CO
Keywords
Customer ServiceSalesBack OfficeTutoringTechnical Supportand PCI Certification
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