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Shivkumar Tiwari
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Work Experience
Senior Software Engineer
Jul 2015 - Jul 2017 · 2 years
Senior Software Engineer
Oct 2012 - Jun 2015 · 2 years and 8 months
Web Developer
Jun 2011 - Jun 2012 · 1 years
Company Details
1001-5000 Employees
Servion, a specialist CX Solutions provider, is dedicated to helping businesses with customer and employee-centric solutions to elevate their CX and EX. Servion leverages cutting-edge AI and cloud technologies to significantly improve customer interactions. We are a consulting-led, vendor-agnostic global system integrator, Servion helps design, build, operate and optimize CX, by leveraging existing infrastructure and introducing our cutting-edge AI and cloud technologies, where it makes sense. We have helped over 600 enterprises migrate their contact centers to the cloud, seamlessly implement AI in CX, integrate their business applications and optimized 24x7 managed services. We specialize in environments where risk and compliance are critical, and the infrastructure is complex. We want to establish long term relationships with our clients and helping them continuously improve, that is why our client NPS is over 80!
Year Founded
1995
Social Media
LinkedinFacebookTwitter
Industry
IT Services and IT Consulting, Product Engineering Services, General Engineering, Engineering, Engineering & Consulting, Computer IT Services, Software
HQ Location
3 Independence Way Ste. 304 Princeton, New Jersey 08054, US
Keywords
Contact Center OptimizatioCustomer Interaction ManagementManaged ServicesPredictive Self ServiceProduct Engineering And DevelopmentWork Force OptimisatioCloud contact centerIntelligent Virtual AssistantsCustomer experienceCX Advisory Services
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