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Shelley Kwik-Mitchell
Global Director Of Training And Quality at Startek
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Work Experience
Global Director Of Training And Quality
Dec 2019 - Present · 5 years
Learning Facilitator And Course Design Consultant
Aug 2019 - Dec 2019 · 4 months
Flight Follower - (Private Pilot, Glider Pilot, Glider Instructor)
Oct 2018 - Dec 2019 · 1 years and 2 months
Company Details
10000+ Employees
A global customer experience (CX) management solutions provider, Startek® delivers best-in-class omnichannel CX, digital transformation and enterprise tech services for leading brands, from Fortune 500s to fast-growing startups. Our innovation and expertise ensure CX excellence across traditional and non-traditional channels. Working both in-center and via work at home, our 40,000 CX experts are present in 13 countries ensuring global reach and local connection no matter where your customers are based. The award-winning Startek Cloud, a hybrid-cloud platform integrated with AI capabilities, empowers remote and home-based team members, to deliver business agility and continuity. At Startek we believe that every organization can deliver meaningful customer experience (CX) at every touchpoint by harnessing the power of empathy. Empathy is looking through your customer’s eyes to understand the world as they see it and leveraging that understanding to build human-centric experiences that create an effortless 1-2-1 connection. Applying empathy across data, technology and people, we enable our clients to build long-term, profitable customer relationships by closing the CX gap. To find out more visit www.startek.com.
Year Founded
1987
Social Media
LinkedinFacebookTwitter
Industry
Outsourcing and Offshoring Consulting
HQ Location
Denver, CO 80237, US
Keywords
Customer EngagementSocial MediBPOOutsourcingBusiness Process OutsourcingBack OfficeService DeliveryHealthcare SupportContact Center TechnologyRevenue Management
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