SV
Shamir Villanueva
Director Of Operations at Protelbpo
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Work Experience
Jun 2013 - Present · 11 years and 7 months
Director Of Operations
Oct 2020 - Present · 4 years and 3 months
Operations Manager
Sep 2015 - Oct 2020 · 5 years and 1 months
Team Manager
Jun 2013 - Jul 2014 · 1 years and 1 months
Company Details
201-500 Employees
Protel BPO is a Belize-based nearshore contact center that provides businesses with customer support and business process outsourcing solutions reminiscent of U.S.-based contact center companies. With English as their first language, Belizeans are able to seamlessly communicate with U.S. customers. Close proximity to the U.S. means our contact center agents are savvy about American cultural references, making conversation with customers effortless and engaging. Protel BPO boasts an open-door policy that ensures input from contact center agents is not only welcome but also encouraged. Their contribution to the enhancement of our business processes enables Protel BPO to provide your customers with top-notch experiences. Our open-door policy also yields high employee satisfaction and low turnover, resulting in contact center agents that are more experienced with honed contact center skills. With competitive pricing and enthusiastic agents, Protel BPO is the best inbound call center solution for the retail, transportation, franchise support, ecommerce, technology, education, insurance, publishing and home warranty sectors.
Year Founded
2013
Social Media
LinkedinFacebookTwitter
Industry
Outsourcing/Offshoring
HQ Location
160 Newtown Barracks Belize CIty, Central America 501, BZ
Keywords
Business Process Outsource
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