Has your firm recently measured the impact of client experience to your bottom line? Established in 2003, ProcessArc, Inc. is a client experience architecture and training firm. The cumulative effect of your business's touch points define your client's experience. By listening to the voice of your customers' and analyzing your business practices, our team of experts help identify the processes, technology platforms and organizational structures that need to be re-architected. The goal is to retain and attract more profitable clients. We have delivered over $650 million dollars of tangible financial benefits. Enabling your talent to drive meaningful change and transformation is a critical piece to long term success. ProcessArc's Transformation Training modules, approved by the American Society for Quality (ASQ), can build the required competencies - problem solving, leadership and critical thinking - to ensure sustainability.