Black Turtle Services is the best of both worlds – outsourced contact center services and multi-channel optimization consulting. We help you get the most out of your customer communication channels by increasing first call resolution, driving targeted interactions to channels other than the phone seamlessly, and remove obstacles (real or perceived) that have a negative impact on the customer's experience. We do this by designing holistic multi-channel customer experiences focused on maximizing every interaction and delivering exceptional outsourced services that support those designs. The best of both worlds means a partner that works shoulder-to-shoulder with you to deliver exceptional operational results while AT THE SAME TIME working with you to systematically improve the customer experience even if those improvements mean our operational role may diminish over time.