From 1 October 2014 it became a legal requirement for all lettings and property management agents to be members of a government authorised consumer redress scheme. It has been a legal requirement for estate agents to be a member of a government authorised consumer redress scheme since 2007. The Property Redress Scheme is a straightforward and easy to use government authorised scheme for property management, lettings, estate agents, designed with the member in mind. The main purpose of the Property Redress Scheme is to settle or resolve complaints made by consumers against members where the member’s internal complaints procedure has been exhausted. Among the many benefits of scheme membership, agents do not have to be a member of a trade organisation, or adhere to a specific code of conduct. If the agent is not a member of a trade organisation, then we will rely on standard industry practice when it comes to resolving a complaint. We can also help you, if needed, improve or create your internal complaints procedure and the process involved when dealing with a complaint.