Advanced Integrated Solutions (AIS) is a national computer services company with offices in Atlanta, Dallas, Los Angeles, and San Francisco. AIS is a leader in providing Service Management, Service Delivery, and Tivoli Security solutions to our customers. At AIS we focus on improving the users’ experience with technology – both internal and external customers of the IT organization. Areas that are of key importance to the companies we work with include ITIL driven process improvement supported by industry leading tools; IT quality of service; IT alignment to business objectives; and optimization of resources. We help our clients achieve their goals in a professional and cost effective manner that recognizes and supports the unique values and characteristics of their respective companies. Areas that we assist our customers with are: • designing and implementing discreet level element monitoring and root cause analysis to creating multi-tiered composite level performance & availability management solutions • designing and implementing Tivoli identity, access, and password management solutions to protect our customers’ applications and data • helping our customers to design and implement service management application suites that incorporate incident, problem, change, and asset management solutions • improving the IT organization’s management of resources and quality of service by providing visibility to senior management on key IT revenue and profitability indicators • helping customers to develop efficient ITIL driven processes that maximize the effectiveness of their industry leading applications •enabling IT to enforce both policy and procedures allowing the organization to maintain an optimal IT environment • providing our customers with training, remote support, staff augmentation, and in-sourcing to help our customers ensure the long-term success of their solutions