Our mission is to help people hear to the best of their ability. Providing excellent service with individual needs is our primary concern. UpState Hearing Instruments will make available the latest technology combined with integrity, quality follow-up care and education. We will help you learn about your new hearing instruments, how to use them, and appreciate all they can do to help you. An adjustment period is normal in the beginning. As you get accustomed to using your hearing instruments you will notice that you are having new communication success in situations where you used to have difficulty.