this-tel “Digital Writing Service” (DWS) Service Offering The this-tel digital writing service is a Software as a Service (SaaS) solution that provides direct information input and onward distribution of both hand written and keyed information in one seamlessly process from the user in the work place, to decision maker and back office systems, without the need for cumbersome manual data entry operatives or workflow processes. Which are time consuming, prone to errors and costly, delivering the value added benefits of improved accuracy, quality and reducing global delivery to decision makers and customers, from hours & days to seconds & minutes. The solution allows users to design forms in a format that suits their specific information collection requirements, in a range of languages, and then posts them to the service platform. Users can then print out paper forms and use the digital pen with, or complete electronically on smartphones, tablets or PC’s. This allows information to be collected in what every medium best suits the technical ability and language of the client’s workforce. We further enhance the quality of the information by using the functionality of smartphone, tablets and PC’s and automatically prompting the user to take photographs, automatically attach GPS location coordinates, attach files and interact with other third party database information. Once collected the data is transferred to the solution platform and the data is processed, any handwritten data is converted into text format and then securely delivered (in a range of encryption levels) to decision makers (SMS, email) and back office systems (FTP, https(S), Web Services) globally in seconds.