SuccessKPI is a revolutionary on-demand insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. We leverage artificial intelligence and automation to unify data from the multi-channel customer experience journey and integrate seamlessly with popular CCaaS solutions, including Amazon, Genesys, Twilio, UJet, LiveVox, and Talkdesk.
SuccessKPI is trusted by some of the world's largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America.
Learn more at www.successkpi.com.
Industry
IT Services and IT Consulting
HQ Location
Loudoun County Pkwy Chantilly, VA 20152
Chantilly, VA 20105, US
Keywords
Contact Center AnalyticsContact Center IntelligenceContact Center Quality AssuranceCall Center Quality AssuranceSpeech AnalyticsAgent Performance & CoachingAgent AssistFedRAMP Contact Center SolutioCustomer Experience JourneySpeech & Text Analytics