SK
Sarfaraaz Kagzi
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Work Experience
Oct 2004 - May 2017 · 12 years and 7 months
Workforce Management
Jun 2010 - May 2017 · 6 years and 11 months
Team Lead
Oct 2004 - May 2016 · 11 years and 7 months
Company Details
We are Tech Mahindra Business Services. We are here to deliver a high quality and enjoyable experience to your customers. As experts in end-to-end customer relationship management, our people are experienced in connecting with customers through great experiences. Our strength lies in the fact that we don’t just manage calls – we handle emotions and expectations with sensitivity. While our focus on the commercial aspect also helps make these customer relationships more profitable for you. Our people capability is enhanced by strong data, technology know-how, operational excellence and strategic analytics. Ensuring attentive and positive experiences that leave your customer truly connected to you. Our Lineage We are a subsidiary of Tech Mahindra which is a part of the Mahindra Group. Tech Mahindra, offering innovative and customer-centric information technology services and solutions, is a USD 3.9 billion company with 105,200+ professionals across 90 countries, providing services to 788 global customers including Fortune 500 companies. Tech Mahindra’s business process outsourcing (BPO) arm is the ‘Business Services Group’ (BSG), with global presence in 15 countries and handling 300 million+ transactions annually. The USD 16.9 billion Mahindra Group is a global federation of companies employing more than 200,000 people in over 100 countries.
Year Founded
2003
Social Media
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Industry
Call/contact centre operators, Postal services, telecommunications, radio and television, Leisure & Tourism, Value added telephone services, Telecommunications services, Call centre management systems, Electronic equipment. Telecommunications equipment, Electrical, Electronics & Optical, Equipment for telephone networks, Marketing and merchandising consultants
HQ Location
Ground Floor, Spectrum Towers Mindspace, Chincholi Bunder, Malad (W) IN,Maharashtra,Mumbai,400064
Keywords
Largest telecom customer service providerFast growing with over 8000 employees across Mumbai & Pune
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