Voxeo was founded in 1999 with the mission to make phone applications easy to build and deploy. Voxeo’s founders were fed up with limitations that complicated the creation and deployment of phone applications for customer service. Interactive Voice Response (IVR) platforms presented significant limitations in caller usability, backend integration, and development complexity – not to mention huge costs. As technology has evolved, the mission at Voxeo has always remained the same, with a focus that evolved from telephony to enabling the next generation of communication and customer service apps that tap into the power of mobile, smart devices and social networks. In July 2013, Voxeo was acquired by Aspect Corporation, whose mission is to help enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – through a single, elegant software platform. Our companies share the belief that customer experience is undergoing a relationship revolution that has put customers at the forefront of the “persistent conversation” in which customers expect – and deserve – to engage, inquire, and request service whenever, wherever, and via whatever channel suits them. Together, Aspect and Voxeo enable you to deliver remarkable, omni-channel customer experiences – self-service or agent-assisted, in the cloud or on-premise.