At Newlyn, we not only provide Councils with increased levels of collection rates; and improve on these rates year on year; but also offer more innovative ways to assist the Council during these times of austerity, whilst providing excellent customer service with specific consideration of those persons that are considered vulnerable. The company has acquired a wealth of experience dealing with enormously varied demographic groups; where debtors/customers are from all ethnic and cultural backgrounds as well as in the most diverse economic and financial positions. We have developed collection and enforcement protocols that work in all of these areas and for all debt types. Where we are one of several enforcement agencies employed by an authority we are often the top performer and receive increased workloads based on our collection performance.