Design is utility powered by significance. As most businesses expand rapidly, design has become a crucial element of differentiation and way to create new markets. LORDS aim to be an integrator in Logistics services provision and hence design outsourcing relationships in the supply chains for its customers that are agile and win more frequently in the market place. LORDS is a subsidiary of Mahindra Logistics, Mahindra Logistics is a part of India’s USD 16.5 billion Mahindra Group. Mahindra employs more than 180,000 people in over 100 countries. Mahindra operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology, financial services and vacation ownership. LORDS attempts to design, manage and sustain the outsourcing relationships with its customers in the international freight forwarding, logistics and supply chain services based on four critical attributes which it considers to be the key for effective and long term service engagements : • Design of Global Network Partnerships • Design of Processes • Design of Technology • Design of Talent Management LORDS is differentiated by its brand promise, which is the nucleus of its existence and service delivery: Designed to Deliver ®