Insight Customer Call Solutions Limited As a leading National BPO (business process outsourcing) , ICCS believes in a "partnership approach" with its clients who are some of the country's best brands. Through our global delivery network and a comprehensive outsourcing services offering, we deliver business value to our clients by combining operational excellence and deep domain - industry and functional - knowledge. Our biggest differentiator is our "partnership approach with clients". We understand that constantly improving client processes and exceeding client expectation is the key to our success. Clients elect to partner with us quite simply because our management practices, systems and processes are geared to a simple fact - "business outsourcing process succeeds when the outsourcing services provider works hand in glove with the client, bringing new processes and systems, new performance enhancing techniques and skills, fundamentally solving business problems and moving the dial together, and not imposing their culture." Flexibility is the cornerstone of our success. Not all organizations seek to implement radical change. We engage with equal passion with clients seeking to implement a "trial and learn" model, one process at a time, and with those aiming to transform multiple processes. Delivering the entire spectrum of business processes-from shared back office processes to industry-specific front and middle office processes, all the way to complex, actionable research and analytics, ICCS changes the game for its clients. Clients expect their service providers to have a deep level of industry and process intimacy. So whether you seek to outsource shared back office processes, such as finance and accounting, procurement, human resources administration, customer care and research and analytics or industry specific processes, we bring our deep industry knowledge to ensure that your program succeeds. Through our network of delivery centers, we seamlessly bring together the right talent, tools, methodologies and assets to deliver the right solutions for you with a strong measurable ROI.