Mark Ficken Ford Lincoln has the distinction of being the only Ford /Lincoln Dealer in Charlotte to receive Ford Motor Company's highest award for Customer Satisfaction. Making sure our Customers are happy is what everyone at Town and Country Ford strives for. And it takes real teamwork to make it happen. From the person who answers the phone to our Certified Sales Professionals, Technicians, Office staff andParts and Body Shop staff, everyone plays a part in providing our Superior Customer satisfaction.