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Rupesh Warke
Team Lead - Quality Assurance at Engagely.Ai
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Work Experience
Jan 2021 - Present · 3 years and 11 months
Team Lead - Quality Assurance
Apr 2023 - Present · 1 years and 8 months
Senior Engineer-Quality Assurance
Jan 2022 - Mar 2023 · 1 years and 2 months
Quality Assurance Engineer
Jan 2021 - Dec 2021 · 11 months
Company Details
51-200 Employees
Engagely.ai is a leading No code total CX Platform with out-of-the-box CX automation solutions that helps enterprises automate customer support and engagement & thereby creates exceptional customer experiences. With ready-to-use industry specific pre-built AI models, zero-code environment, intelligent analytics and more, Engagely transforms the future of business communication. The platform is a plethora of modern edge business solutions that includes Contact center cloud, Live chat software, AI Agent assist and Automation Cloud which is a comprehensive suite of AI-powered Intelligent Virtual Assistants (IVAs) which automates support and CX workflows to drive personalized, results-oriented conversations across Chat, Voice, and Email. Engagely's transformative Contact Center Cloud automates end to end support and CX workflows with unified customer and agent experience with minimal deployment time and reduced costs. On top of that, upgrading with Engagely Voice Bot can help deliver real-time, human-like conversations in multiple global languages, wide range of dialects, speaking styles and emotions while providing instant, accurate & personalised responses with automated AI powered intelligent speech recognition and response technology. AI Agent Assist is an another great ad-on to the contact center cloud solution which gives an AI edge to agents with intelligent recommendations in every interaction to help solve complex customer issues faster while improving agent efficiency. The Omnichannel platform with its unique action-intent engine can understand customer intents to drive exceptional engagements across 35+ modern enterprise channels and 120 global languages. Engagely.ai has implemented over 100 enterprise-grade bots for renowned organizations across India, Australia, Canada, Mexico, Myanmar, Peru, Philippines, Singapore, South Africa, Thailand, UAE and US.
Year Founded
2012
Social Media
LinkedinFacebookTwitter
Industry
Software Development
HQ Location
Watford, WD196EQ, GB
Keywords
Chat BotCustomer Support BotsDeep LearningBankingInsuranceNLPSales Botchatbotconversational aiCX Automatio
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