Focus was founded in 1995. We are a privately owned, highly entrepreneurial organization. We self-funded the business and organically grew the operations through consistently exceeding client expectations. We believe that we have to earn our client’s business each and every day. We have adopted an emergent business strategy that has helped us adapt quickly and efficiently to ever-changing market needs.
As our business strategy emerged over the past 20+ years, we identified growing demand for “hybrid” call center partners. Boutique operators provide great performance, but they can’t scale quickly. Big Box operators provide scale, but they can’t perform consistently. We built a “hybrid” offering that combines the speed, flexibility, and performance of boutique operators with the global footprint, scale, and technology of big box operators.
Industry
Outsourcing and Offshoring Consulting, Telemarketing Services, Aluminum Exhibits, Marketing, Services, Administrative & Specialty Services
HQ Location
4102 South 1900 West
Roy, UT 84067, US
Keywords
Inbound/Outbound SalesDirect ResponseCustomer ServiceE-CommerceMulti-lingual ServicesTelecommunicationsBusiness to Business/ConsumerBusiness Process OutsourcingGlobal OutsourcingRetail